Privacy Policy

This Privacy Policy describes how Netleaf Info Soft Private Limited ("Netleaf", "Company", "we", "our", or "us") collects, processes, stores, and uses information in connection with the use of our CRM platform, websites, applications, APIs, integrations, and related services (collectively, the "Services").

By accessing or using the Services, you acknowledge that you have read, understood, and accepted this Privacy Policy.

1. Nature of Services

Netleaf Info Soft Private Limited provides a cloud-based CRM and workflow management platform primarily designed for education consultants, admission consultants, student recruitment agencies, study abroad consultants, counseling organizations, and enrollment partners.

In most circumstances, Netleaf acts solely as a technology service provider and processor of information on behalf of its clients.

Clients independently determine what information is collected, entered, uploaded, stored, processed, shared, or communicated through the Platform.

Accordingly, clients remain solely responsible for their collection, use, disclosure, and processing of personal information and for compliance with all applicable laws, regulations, and consent requirements.

2. Information Collected

The Services may process information uploaded or provided by clients, including:

• Student information
• Applicant information
• Lead and inquiry information
• Communication records
• Documents and attachments
• User account information
• Billing and subscription information
• Technical and usage information

The specific categories of information processed through the Platform are determined solely by the client.

Netleaf does not independently verify the accuracy, legality, completeness, or validity of any information submitted by clients.

3. Client Responsibility for Data

• Obtaining all necessary permissions and consents.
• Ensuring compliance with applicable privacy laws.
• Providing required privacy notices to individuals.
• Managing requests relating to access, correction, deletion, or portability of information.
• Maintaining the legality of information stored within the Platform.

Netleaf shall not be responsible for determining whether a client possesses the legal authority to collect, process, store, transmit, or use any information uploaded to the Services.

4. Use of Information

Netleaf may use information solely to:

• Provide and operate the Services.
• Maintain platform functionality.
• Authenticate users.
• Process subscription payments.
• Provide customer support.
• Monitor platform performance.
• Detect misuse, fraud, or security incidents.
• Comply with legal obligations.

Netleaf does not sell personal information and does not use client data for independent marketing purposes unless expressly authorized by the client.

5. Third-Party Service Providers

The Services may rely upon third-party infrastructure and service providers including cloud hosting providers, communication providers, payment gateways, analytics platforms, telephony systems, and other technology vendors.

Information processed through the Services may be transmitted through or stored on systems operated by such third parties.

Netleaf does not control and shall not be responsible for the privacy practices, security measures, availability, performance, or actions of any third-party provider.

Use of third-party services shall be governed by their respective policies and terms.

6. Security Disclaimer

Netleaf implements commercially reasonable administrative, technical, and organizational measures intended to support the security of the Services.

However:

• No software platform is completely secure.
• No transmission over the internet can be guaranteed to be secure.
• No storage system can be guaranteed against unauthorized access.
• No security measure can prevent all cyber threats, attacks, breaches, or vulnerabilities.

Accordingly, Netleaf does not warrant, guarantee, or represent that information will be protected from all unauthorized access, disclosure, alteration, loss, destruction, misuse, cyberattacks, or security incidents.

7. Data Retention

Netleaf may retain information for operational, backup, security, compliance, legal, audit, disaster recovery, dispute resolution, and business continuity purposes.

The Company reserves the right to determine appropriate retention periods in accordance with its operational requirements, legal obligations, and internal policies.

Data may remain in backup systems even after deletion requests have been processed.

8. Limitation of Liability

To the maximum extent permitted under applicable law, Netleaf Info Soft Private Limited shall not be liable for:

• Data loss
• Unauthorized access
• Security incidents
• Cyberattacks
• Data corruption
• Data theft
• Service interruptions
• Loss of business
• Loss of revenue
• Loss of admissions
• Loss of student records
• Loss of profits
• Consequential, indirect, incidental, punitive, or special damages

9. Indemnification

Clients agree to defend, indemnify, and hold harmless Netleaf Info Soft Private Limited, its directors, officers, employees, affiliates, contractors, and agents against any claim, loss, liability, damage, penalty, fine, cost, or expense arising from:

• Client Data
• Violation of privacy laws
• Failure to obtain consent
• Unauthorized collection of information
• Misuse of the Services
• Breach of applicable laws or regulations

10. Changes to this Privacy Policy

Netleaf Info Soft Private Limited reserves the right to modify, amend, update, or replace this Privacy Policy at any time without prior notice.

Updated versions shall become effective immediately upon publication on the Company's website or platform.

Continued use of the Services following publication constitutes acceptance of the revised Privacy Policy.

11. Contact Information